Furniture store Chris Oliver structures all its processes with FurnQube

Ten minutes from the centre of Namur lies the furniture store Chris Oliver. For more than 20 years the store has profiled itself as a specialist in interior design and decoration. With a sales floor of 2,000 m² and a team of 13 people, the store strives every day to offer an excellent product and the service that goes with it. To fulfil this ambition, the store has worked since June 2019 with FurnQube, a web application designed by Initeam that meets their specific needs.

Olivier, head of general administration: “Before FurnQube, we worked with a point-of-sale system that was not fully adapted to our situation. A lot of our data was not digitalised and sat in different places. With several of us, we often lost a lot of time on unnecessary searching.”

“We had been looking for some time for software that could move the store forward. In the end it was our supplier Habufa who advised us to get in touch with Initeam. After a first introductory meeting, it was clear that Initeam had a strong knowledge of the sector. That also showed in their software.”

Virginie, orders and marketing: “Together with management, we decided to start with FurnQube. Starting with a new system is certainly not easy. The switch was very intensive and we were also a little afraid of change. Fortunately, we could count on Initeam's support and experience to help us during this transition period.”

“The preparatory work was definitely worth it. We have been working with FurnQube for a few months now and the difference is enormous compared with before: it is day and night! Orders are drawn up much faster and, not insignificantly, with far fewer errors. Today I have more time and freedom to focus on commercial activities.”

Marine, deliveries and after-sales: “For me, the biggest advantage is that all the information is centralised. On top of that, the data is clearly linked, easy to find and accessible everywhere. I always have a clear view of the various orders and their status. Thanks to the overview FurnQube gives me, I can help our customers better and faster.”

Carine, sales manager: “Thanks to Habufa's digital configurator in FurnQube, it is much easier today to present the various pieces of furniture and their options to customers. All the options also come with photos, which makes everything a lot clearer. At the end, I can print a neat sales agreement and hand it to the customer.”

Olivier, general administration: “Invoicing and accounting are also a lot simpler and faster. Today, all our processes are structured and optimised. We save time on the administrative side and so have more time to develop the store further. We are super happy with our choice for FurnQube. It is a big and beautiful step forward.”